Box office FAQs
What is Brighton Spiegeltent?
We are a pop-up festival site made with love by Brighton people for Brighton people, and our wonderful performers and guests from around the world. We are made up of 2 venues - Tivoli Spiegeltent from Belgium and The Bosco Theater from Amsterdam. The Spiegelpub and other lovely bars, cocktail van, and yummy food traders. With plenty to do it’s a chance to hang out in the sunshine, have a natter, grab some nibbles, and be thoroughly entertained. Plus see the people you only ever seem to see at Spiegel! All within the beautiful setting of The Old Steine Gardens. We can’t wait for the fun, so come join us for a month in our magical Spiegel world.
When is Brighton Spiegeltent?
In 2023, Brighton Spiegeltent runs 5th May – 4th June. We are open every day.
What are your opening hours?
Mon - Wed: 11am-00.30am
Thurs – Sat: 11am-2am
Sun: 11am-00.30am (Sun Bank Hols: 11am-2am)
Where is Brighton Spiegeltent and how do I get there?
Brighton Spiegeltent takes place at The Old Steine Gardens in the centre of Brighton.
Close to all main bus routes Visit Brighton & Hove Buses website for more information. With Brighton train station a 16-minute walk away. Taxi rank just round the corner and multiple taxi drop off points. There are plenty of car parks nearby.
Can I come and look around for free?
Yes! You can come and visit our site, bars, food stalls and explore for free! Come and enjoy a lovely drink, grab a bite to eat, and have a look around! It’s a great way to decide which show to see or just to have a good time out.
How can I support Brighton Spiegeltent and the shows?
The best way to support our shows & performers is to buy some tickets and come to see events! Helping spread the word is also great and you can follow us and shows on social media.
How much are tickets to see shows at Brighton Spiegeltent?
Our tickets range from £5-£18 depending on what show you are seeing.
On average our tickets are priced between £6-£12… a price of a pint or two! We think it’s worth it to see some fabulous shows and performers.
How can I buy tickets for a show?
You can buy tickets through our website www.brightonspiegeltent.com or in person at our box office on site! You can also buy tickets to Brighton Spiegeltent shows through Brighton Fringe.
Do I need to print my tickets?
Nope! The email you’ll be sent when you book will have a QR code on it. This is your ticket, and our Front of House staff will check this and scan it to allow you entry to a venue to see a show.
You can print the ticket if that’s your preference, just make sure we can scan the QR code.
If you do not have an email address, please visit our in-person box office on site and the team can help you.
Can I collect my tickets from the box office?
All tickets purchased via our website are sent electronically to your email and can then be printed or displayed on your mobile phone.
If you are having any problems, please email email@example.com or visit our in-person box office on site.
I completed the booking process, but haven't received my ticket via email?
Login to your account on our website and select the 'My History' tab. You'll see a list of all the bookings you've made via our website.
If you've not received your tickets or they do not appear in 'My History' please email firstname.lastname@example.org as soon as possible.
On the door of the venue, we can also search by the name of the person/email of the person who purchased the tickets and scan you in that way. So don’t worry!
I can't come to the performance I booked anymore. Can I get a refund?
No refunds are available unless the Event is cancelled, postponed or if the Event is materially changed. Please see our terms and conditions for further details.
Can I buy a ticket on the door?
Yes, subject to availability although we would always recommend purchasing your tickets as early as possible to avoid disappointment.
Why do I have to pay a booking fee?
Like other venues, festivals, and events, we charge a booking fee for tickets. This both covers the cost of providing this service and makes a valuable contribution to the running costs of the event. We receive no government or regular funding, and contributions like these allow us to keep running, and help us keep our hire costs as low as possible, so that a wider range of people and groups can enjoy what we do.
Our booking fee is £1 per ticket, and capped at a total of £6 per booking.
Do you allow latecomers?
Both venues allow for latecomer entry, so all our shows are fine to attend even if you are running a bit late. latecomers may have to wait for an appropriate moment to be admitted. Readmittance is always guaranteed, for some shows you may be given a stamp or wristband for re-entry.
Can I get a free carer ticket?
There is the option to select Accessible + Carer ticket for all shows at our venues. We are a fully accessible site, with both venues being accessible too and we want our site and shows to be a place for everyone.
What is a concession?
- Under the age of 16
- Over the age of 60
- Unemployed and in receipt of the relevant benefit
- JSA/IS, registered disabled/DLA or ESA/IB
What does the age guidance mean?
All our performances have age guidance. These act as a guideline as some performances may contain material or tackle subjects which may not be suitable for a younger audience.
For age guidelines of 17 or under, it’s at the discretion of the parent or guardian whether a show is suitable, but that person must be accompanied during the show and once the show is finished must leave the site.
18+ age ratings are mandatory. You must be 18+ to attend any of our club events.
If you have any questions on the suitability of a show or event, please contact email@example.com
What do content warnings mean?
Content warnings are available on select shows where the artist feels there might be content or themes in the show which some audience members may find challenging or upsetting. If you have any concerns or questions about the content of a show, please contact firstname.lastname@example.org
If I am seeing a show with a group, can we arrive separately?
We recommend you arrive with your whole group. But we know this can be tricky sometimes so we can usually check tickets separately and make sure you all get in even if you arrive at different times. Although you may have to save some seats!
What time should I arrive?
We recommend arriving around 30 minutes before your show’s scheduled start time. This gives you time to grab some food and drinks, get in the queue and have your tickets checked.
Can you reserve seats or is their allocated seating?
All seating is unreserved, and we work on a first come first served basis. Make yourself known to our Front of house staff if you need assistance. We always aim to assist anyone with additional needs first, then general admission ticket holders, then comps.
Can I take Photos during a show?
Yep! Unless told otherwise by staff or signage and no flash photography.
Can I book a table in the Bars, site, or Venue?
We don’t usually do reservations or bookings, but we like to facilitate people’s fun and celebrations so if you are after something specific, there is no harm in asking. Just email email@example.com
Do you sell food and drink? And can we take them into the venues?
Yes! We have a variety of tasty food from local street food vendors. We have 4 bars - The Spiegelpub, Tipis & Greenhaus and a bar inside the Spiegeltent. The Bosco doesn’t have a bar, but you can take food and drink into both venues - so long as you don’t disturb the show. Join us for some scrummy food and refreshing drinks!
Do you have toilets?
We have toilets on site for everyone to use, including an accessible toilet and baby changing facilities.
These are outside the venues, behind the Bosco Theater. Make sure you go before a show you don’t want to miss anything!
Longer shows have intervals to give you time for toilets breaks and food & drink top ups.
I know the site can sometimes get busy and loud; do you have any quieter areas?
Yes! Our Tipis and Greenhouse are in a more chilled out zone, round the corner from the Bosco, they’re tucked away so you can chat with friends and have some more space.
Do you have anything going on in the Gardens or Pub?
We have DJs in the Spiegelpub at the weekends, Performers in the cage of the Artbars cocktail van and various walkabout performances and goings on throughout the month in the Spiegel Gardens.
Can we smoke/vape?
You cannot smoke/vape inside any of the venues or covered areas.
You can smoke/vape outside in the garden areas or under hoopla’s.
Are dogs allowed?
Guide/Assistance dogs are allowed on site and in venues but must always be kept on the lead. Otherwise, no dogs are allowed on site
How late can under 18s stay at Brighton Spiegeltent?
Under 18s can be on site until 9pm.
If they have a ticket for a show starting at 9/9.30pm they can stay but must be accompanied by an adult and leave once the show ends.
How can I contact someone for further information or questions?
For general enquiries email: firstname.lastname@example.org
For Box office and ticketing email: email@example.com